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Pet Health Warranty Program Overview


 


Household Pet Protection, Inc.  has administered over 1,000,000 Pet Health Warranty Contracts for pet stores throughout the United States and Canada for over 28 years.


       

Endorsed by the American Canine Association, Inc.


                 

Developed in collaboration with the Pet Industry Joint Advisory Council (PIJAC).
A Pet Health Warranty contract is issued to the purchaser of a puppy or kitten and provides reimbursement for:
  • All Illnesses that are Attributable to the Pet Store
  • Hereditary/Congenital Defects that Affect the General Health of the Pet

This is not insurance but a self-funded warranty program for consumer protection.

What does the Warranty Program provide?
Provides reimbursement for veterinary expenses for illnesses that are attributable to the pet retailer and hereditary/congential defects, which affect the general health of the pet, excluding dental.

Does the Warranty Program cover illnesses such as kennel cough, upper respiratory, pneumonia, coccidiosis, giardia, parvo, distemper, etc.?
Yes, all illnesses that are attributed to the pet retailer.

What symptoms should I be aware of concerning the health of my pet?
Coughing, runny nose, vomiting and/or loose stools are the more common signs.  Should they occur, please contact your veterinarian.  Always provide and monitor the consumption of food and water for your pet.

What is the Initial Visit, and is this covered by the Warranty Program?
The Initial Visit is the first visit to the veterinarian after sell, and no, the Initial Visit is not covered by the Warranty Program.

I just had the Initial Visit completed, now what?
Keep the paper work for the Initial Visit with your Warranty Contract in a safe place so you can copy them and submit them along with your claim to the Administrator should you have one or more claims.

Does the Warranty Program cover routine procedures, such as vaccinations and/or elective surgeries?
No, the Warranty Program only provides for veterinary expenses for illness related procedures and/or hereditary/congenital defects that affect the general health of the pet, excluding dental.

What do I send into the claims Administrator once I have a claim?
You need to send copies of the Warranty Contract, Initial Visit, and the itemized veterinary bill.  Please make sure that the itemized veterinary bill identifies the pet, procedures taken, and a diagnosis that is included from the treating veterinarian.  Please refer to your Warranty Contract, Condition section #5.

Is there any time limitation for claims, and when should I expect payment for my claim?
Yes, you have 60 days from the date of service to submit a claim to the Administrator, and once received, the processing time for the first claim varies depending on the claim.  If there are additional claims, the process is quicker.  The Administrator does not send confirmation of receipt of your claim.  If you do not receive anything or hear from the Administrator within 4 to 6 weeks, please contact the Administrator directly, toll-free at 1-877-884-9697.

Does the Warranty Program cover special foods, vitamins, or specialized shampoos?
No.

Does the Warranty Program cover accidents or trauma?
No.

If you have additional questions, please click here to contact us.

Have the Confidence and Security of Managed Pet Health Brought to You by Household Pet Protection, Inc.

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